Bookings:

To ensure you are able to schedule a service appointment for a desired date and time, please book in advance.
The only way to schedule and book an appointment is by submitting a non-refundable deposit at the time of booking. Appointments will not be scheduled without a deposit.

Consultations:

We believe an informed client with realistic expectations will be more satisfied with our treatments and results.
Our consultations include education about your unique skin type and a comprehensive discussion about all options and techniques available for you. If you have any questions, we can answer those questions during your consultation.
Our consultations are only a 15 minute appointment.

Tardiness:

Punctuality is important, please arrive on time to your appointment.
We ask our clients to arrive 15 minutes prior to their scheduled appointment to allow time to complete their intake forms. Clients are given a 15 minute grace period, after this time your appointment will be considered as a NO-SHOW and will be canceled.

Cancellations and No-Shows:

Please respect our time. Any no-shows or cancellations less than 48 hours from the scheduled service appointment will forfeit their deposit and will need a new deposit to schedule a new appointment. No exceptions.
After 2 cancellations or no-shows you will be blocked from booking with us.

Payments and Refunds:

All payments are non-refundable and non-transferable.
We accept card, cash, and Zelle payments. We offer financing through Cherry.
We charge a 3.5% transaction fee for all card and Cherry payments.

Zelle- 786 872 6028
Tips are optional but greatly appreciated!

Sales and Discounts:

All sales and discounts are non-transferables.

Video Recording, Photos, and Social Media:

Your picture and video may be taken. These images and recordings could be posted on our social media handles, such as Instagram, Facebook, TikTok, and more. Let us know if you wish to not be recorded or have your picture taken.

Child Policy:

Children under 13 are not allowed.
We ask that parents/guardians make arrangements for children prior to their service appointment. Our space is not designed to care for children. Your appointment will have to be rescheduled if you bring any child under 13 years old to your appointment.

No Animals:

No pets or animals are allowed. Only working service dogs are allowed. Animals are a health hazard in our studio. For the health and safety of our clients, animals will not be allowed in the studio. This policy applies to, pets, emotional support animals, comfort animals, and therapy animals.

*Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be on a leash. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our studio.

No Food:

Food is not allowed, you are welcome to step outside if you must eat.

COVID-19:

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Lady Brows you voluntarily assume all risks related to exposure to COVID-19
We will not accept a COVID-19 concern as a valid excuse to cancel an appointment or training.
The only exception we make is if you test POSITIVE for COVID-19 during the time of your class. You must provide us with a verifiable positive test result emailed to [email protected]. After verifying the stated positive results, you will be allowed to reschedule as a one-time courtesy. No exceptions.

Refuse Service:

Lady Brows Studio and Academy and its staff reserve the right to refuse service to anyone for any reason. Visitors, clients, and students must abide by our rules and policies or will be asked to leave.

These policies are subject to change at the discretion of the
Administration of Lady Brows Studio and Academy without prior notice.